SAVE THE DATE: World Café Live – April 10, 2014
In 2014, Phorum will focus on how organizations are engaging their customers – whether they are businesses, constituents or consumers – in an increasingly complex and digital world. This conference will feature leading enterprise executives and cutting-edge technologists discussing how digital customer engagement is changing current business models and which technologies are driving successful customer engagement.
Organizations are using a variety of tools and techniques to enhance customer engagement, including mobile, CRM, cloud, social and data acquisition and analytics. But the most effective organizations are using an approach in which a broad range of technologies are combined to create a holistic solution to customer engagement. Phorum will explore these technologies and the organizations that have already deployed them. Participants will also hear from vendors who are creating the next generation of customer-engagement tools and from customers themselves, as they describe areas that have been most effective in creating and maintaining engagement.